Southern Connecticut Fuel has quietly stopped performing what it conditions non-contract or “charged” support on purely natural gas fueled furnaces and other appliances, a go a firm spokesman mentioned is made to safeguard staff members who do the get the job done.
SCG experts will however make maintenance calls for prospects who have company contracts, according to Ed Crowder, a company spokesman. But for those with out a contract, SCG is urging them to simply call in a plumber or a heating ventilation and air conditioning contractor, Crowder said.
“We’re not the only resource that can do this,” he reported. “Customers have other possibilities. We’re just hoping to secure the health and security of our workforce.”
The company’s determination has still left some Connecticut consumers discouraged.
Jean Cabral, of Milford, has heated her property with normal gas sent by SCG “for a long time.” And all through all that time, she has experienced a technician from the utility appear to her household just about every drop to get her pure fuel-powered furnace completely ready for the winter heating period.
So when Cabral identified as SCG a short while ago to get her furnace assistance for this winter season and was told she’d have to make other arrangements, she was not pleased.
Cabral pays $18 a month for a services deal. And while her deal addresses what she termed “catastrophic issues” fairly than program routine maintenance, Cabral claimed she believes that the monthly payments warrant better treatment than she has received as a result far.
“I hardly ever saw any notification of this in advance I’d know I would require to employ an individual else,” Cabral said. “To me, this is very inadequate services and it just does not sit nicely with me. For the total that I fork out, I consider I’m deserving of a cell phone call.”
Cabral describes herself “as a young senior citizen” in her 60s, but she reported even older inhabitants who have applied SCG’s staff members for furnace assistance in the previous could be puzzled about where by else to transform for enable and could elect not to use their warmth as the weather conditions turns colder though they hold out for the circumstance to be settled.
Crowder stated that SCG technicians do house company calls “for selected factors we will need to do in order to continue to keep our services running properly and in buy to honor individuals contracts we have with consumers.”